Privacy Policy

Last updated: 21 July 2025

Field Trip (“we,” “us,” or “our”) operates the gofieldtrip.co.nz website (the “Service”). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

This Privacy Policy has been prepared to comply with the New Zealand Privacy Act 2020.

1. Information We Collect

1.1 Personal Information

We collect the following types of personal information:

Newsletter Registration:

  • Name
  • Email address

Contact Form:

  • Name
  • Email address
  • Any additional information you choose to provide in your message

Website Analytics: We may collect non-personal information about your visit, including:

  • IP address
  • Browser type
  • Pages visited
  • Time spent on pages
  • Referring website

1.2 How We Collect Information

We collect information:

  • Directly from you when you complete our forms
  • Automatically through cookies and similar technologies
  • From third-party services as described below

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Newsletter Registration (via Klaviyo)

  • To send you updates about Field Trip events and activities
  • To communicate with you about our services
  • To improve our marketing communications

2.2 Contact Form

  • To respond to your inquiries
  • To provide customer support
  • To improve our services based on your feedback

2.3 Website Improvement

  • To analyze website usage and improve user experience
  • To ensure website security and prevent fraud

3. Information Sharing and Third Parties

3.1 Klaviyo (Email Marketing)

When you register for updates, your name and email address are sent to Klaviyo, our email marketing service provider. Klaviyo’s privacy policy governs their handling of your data: https://www.klaviyo.com/privacy

3.2 Humanitix (Ticketing)

When you click through to purchase tickets, you are redirected to Humanitix, a third-party ticketing platform. Any information you provide to Humanitix is governed by their privacy policy: https://static.humanitix.com/pdfs/privacy_and_cookie_policy.pdf

3.3 Other Disclosures

We may disclose your personal information if required to do so by law or if we believe that such action is necessary to:

  • Comply with legal obligations
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing
  • Protect personal safety

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Newsletter data: Retained until you unsubscribe or we cease operations Contact form data: Retained for up to 2 years for customer service purposes Website analytics: Aggregated data may be retained indefinitely

6. Your Privacy Rights

Under the New Zealand Privacy Act 2020, you have the right to:

6.1 Access

Request access to the personal information we hold about you

6.2 Correction

Request correction of any inaccurate or incomplete personal information

6.3 Deletion

Request deletion of your personal information in certain circumstances

6.4 Portability

Request a copy of your personal information in a portable format

6.5 Unsubscribe

Unsubscribe from our marketing communications at any time by:

7. Cookies and Tracking

7.1 WordPress Platform

Our website is built on WordPress, which automatically sets certain cookies to ensure proper functionality. These may include:

  • Session cookies for website functionality
  • WordPress administrative cookies (if you are logged in)
  • Security and authentication cookies

7.2 Other Tracking Technologies

Our website may use additional cookies and similar tracking technologies to enhance user experience, including:

  • Analytics cookies to understand how visitors use our site
  • Performance cookies to improve website speed and functionality

7.3 Cookie Control

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than New Zealand, including through our use of Klaviyo (which may process data internationally). We ensure appropriate safeguards are in place for such transfers.

9. Children’s Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:

Email: hello@gofieldtrip.co.nz Website: gofieldtrip.co.nz

For privacy-related complaints that we cannot resolve directly, you may contact the New Zealand Privacy Commissioner at: https://www.privacy.org.nz/

12. Complaints Process

If you believe we have breached your privacy, you can make a complaint by contacting us at hello@gofieldtrip.co.nz. We will:

  1. Acknowledge your complaint within 5 working days
  2. Investigate the matter thoroughly
  3. Respond with our findings and any corrective action within 20 working days

If you are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner.